Recruitment and Selection Devices in Financial Services Companies: Exploring the case of Chilean Banking
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abr 10, 2018
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Resumen
The article deals with the problem of the role of ‘social’ devices at the time of producing and reproducing organizational behavior, taking the case of recruitment and selection processes in financial services organizations in Chile and the UK. Based on 42 in-depth interviews in Santiago, London and Edinburgh, and building on science and technology studies and the concept of device the article aims to understand how recruitment and election mechanisms are adopted and legitimated in organizations. Analysis suggests that recruitment and selection mechanisms connect technical and moral elements, allowing managers to deal with uncertainty and carry out organizational reproduction. However, devices in Chile and the UK differ in the modes that connect technical and moral elements.
Keywords
devices, organizational reproduction, legitimacy., recruitment and selection, management
References
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Adler, P. S., & Kwon, S. W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17–40.
Adorno, T., & Horkheimer, M. (1998). Dialéctica de la Ilustración. Fragmentos filosóficos. Madrid: Trotta.
Agamben, G. (2009). What is an apparatus? And other essays. Stanford CA: Stanford University Press.
Ashby, W. R. (1956). Variety, constraint and the law of requisite variety. In W. Buckley (Ed.), Modern systems research for the behavioral scientist. A sourcebook. (Second pri, pp. 129–136). Chicago: Aldine Publishing Company.
Ashley, L., Duberley, J., Sommerlad, H., & Scholarios, D. (2015). A Qualitative Evaluation of Non-Educational Barriers to the Elite Professions. London: Social Mobility and Child Poverty Commission.
Barber, A. (1998). Recruiting Employees: Individual and Organisational Perspectives. London: Sage.
Barnes, B. (1982). On the Extensions of Concepts and the Growth of Knowledge. The Sociological Review, 30(1), 23–45.
Beckert, J. (2002). Beyond the Market: The Social Foundations of Economic Efficiency. New Jersey USA: Princeton University Press.
Bourdieu, P. (1986). The Forms of Capital. In J. Richardson (Ed.), Handbook of Theory of Research for the Sociology of Education. Greenword Press.
Callon, M. (2010). Performativity, Misfires and Politics. Journal of Cultural Economy, 3(2), 163–169. http://doi.org/10.1080/17530350.2010.494119
Callon, M., & Muniesa, F. (2005). Peripheral Vision: Economic Markets as Calculative Collective Devices. Organization Studies, 26(8), 1229–1250.
Chia, R., & Holt, R. (2009). Strategy without design: The silent efficacy of indirect action. Cambridge UK: Cambridge University Press.
Collins, H. (1983). The Sociology of Scientific Knowledge: Studies of Contemporary Science. Annual Review of Sociology, 9, 265–285.
Collins, H. (2010). Tacit and Explicit Knowledge. Chicago: University of Chicago Press.
Court, E., & Espuny, J. T. (2010). Mercado de capitales. Pearson Educación.
Cunliffe, A. (2009). Very Short, Fairly Interesting & Cheap Books: A very short, fairly interesting and reasonably cheap book about management. London: SAGE Publications.
Day, J., & McDonald, S. (2010). Not so fast, my friend: Social capital and the race disparity in promotions among college football coaches. Sociological Spectrum, 30(2), 138–158.
Deleuze, G. (1992). What is a dispositif? In T. J. Armstrong & R. Machado (Eds.), Michel Foucault: Philosopher (pp. 159–168). London: Harvester Wheatsheaf.
Deleuze, G., & Guattari, P. (1987). Thousand plateaus: Capitalism and Schizophrenia (Vol. 2). University of Minnesota.
Epstein, G. (2005). Introduction. In G. Epstein (Ed.), Financialization and the World Economy (pp. 3–17). Cheltenham: Edward Elgar Publishing.
Falk, A., & Heckman, J. (2009). Lab Experiments Are a Major Source of Knowledge in the Social Sciences. Science, 326(5952), 535–538. Retrieved from citeulike-article-
id:5996736
Fligstein, N. (1996). Markets as politics: a political-cultural approach to market institutions. American Sociological Review, 61(4), 656–673.
Foucault, M. (1977). Discipline & punish. Random House Digital.
Foucault, M. (1980). Power/Knowledge. Selected Interviews and Other Writings 1972-1977. (C. Gordon, Ed.). New York: : Pantheon Books.
Foucault, M. (2008). The Birth of Biopolitics: Lectures at the Collège De France, 1978-79. Basingstoke: Palgrave Macmillan.
Fourcade, M. (2007). American Behavioral Scientist Theories of Markets and Theories of Society Theories of Society. http://doi.org/10.1177/0002764207299351
Gad, C., & Jensen, C. B. (2010). On the Consequences of Post-ANT. Science Technology Human Values, 35(1), 55–80.
Guillen, M. (2001). The Limits of Convergence: Globalization and Organizational change in Argentina, South Korea and Spain. New Jersey USA: Princeton University Press.
Hackett, E. J., Amsterdamska, O., Lynch, M., & Wajcman, J. (2008). The Handbook of Science and Technology Studies. The MIT Press.
Hall, S. (2012). Geographies of money and finance II: Financialization and financial subjects. Progress in Human Geography, 36(3), 403–411.
http://doi.org/10.1177/0309132510396749.
Haraway, D. (1988). Situated Knowledges: The Science Question in Feminism and the Privilege of Partial Perspective. Feminist Studies, 14(3), 575–599.
Hetherington, K., & Law, J. (2000). After networks. Environment and Planning D: Society and Space, 18(2), 127–132.
King, N., & Horrocks, C. (2010). Interviews in Qualitative Research. London, United Kingdom, London: SAGE Publications.
Klikauer, T. (2013). Managerialism: A Critique of an Ideology. London: Palgrave Macmillan.
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Lamont, M., & Fournier, M. (1992). Introduction. In M. Lamont & M. Fournier (Eds.), Cultivating Differences: Symbolic Boundaries and the Making of Inequality (pp. 1–18). Chicago: University of Chicago Press.
Latour, B. (1983). Give Me a Laboratory and I Will Raise the World. In K. Knorr-Cetina & M. Mulkay (Eds.), Science Observed: Perspectives on the Social Study of Science (pp.
141–170). London, UK: Beverly Hills, CA: Sage Publications.
Latour, B. (1996). On actor-network theory. A few clarifications plus more than a few complications. Soziale Welt, 47, 369–381.
Latour, B. (1999). Pandora’s Hope : Essays on the Reality of Science Studies. Boston: Harvard University Press.
Latour, B., & Woolgar, S. (1980). Laboratory Life: The Construction of Scientific Facts. Laboratory Life: The Construction of Scientific Facts. Princeton, NJ: Princeton University Press.
Lezaun, J., Muniesa, F., & Vikkelsø, S. (2013). Provocative Containment and the Drift of Social-Scientific Realism. Journal of Cultural Economy, 6(3), 278–293. http://doi.org/10.1080/17530350.2012.739972
Luhmann, N. (1998). Paradigm Lost: Sobre la reflexión ética de la Moral. In Complejidad y modernidad: De la unidad a la diferencia (pp. 197–214). Madrid: Editorial Trotta.
MacKenzie, D. (2006). An Engine, Not a Camera: How Financial Models Shape Markets. Cambridge, Mass: MIT.
MacKenzie, D. (2009). The Credit Crisis as a Problem in the Sociology of Knowledge.
Marres, N., & Lezaun, J. (2011). Materials and devices of the public: an introduction. Economy and Society, 40(4), 489–509.
Michel, A., & Wortham, S. (2009). Bullish on Uncertainty: How Organizational Cultures transform participants. Cambridge UK: Cambridge University Press.
Muniesa, F., Millo, Y., & Callon, M. (2007). An introduction to market devices. The Sociological Review, 55(s2), 1–12.
Popadiuk, S., Rivera, E., & Bataglia, W. (2014). Heterogeneity of Isomorphic Pressures: Intertwining the Resource-Based View and the Neoinstitutional Approach. Brazilian
Administration Review, 11(4), 456–475.
Portes, A. (1998). Social Capital: Its origins and applications in modern sociology. Annual Review of Sociology, 24, 1–24.
Raffnsoe, S., Gudmand-Hoyer, M., & Thaning, M. S. (2014). Foucault’s dispositive: The perspicacity of dispositive analytics in organizational research. Organization, 1–27. http://doi.org/10.1177/1350508414549885
Ramos, C. (2013). Conocimiento Científico-Social, gubernamentalidad y gestión de las empresas en Chile. In J. Ossandon & E. Tironi (Eds.), Adaptacion: La Empresa Chilena despues de Friedman (p. 167). Santiago de Chile: Ediciones UDP.
Rivera, L. (2012). Hiring as Cultural Matching: The Case of Elite Professional Service Firms. American Sociologial Review, 77(6), 999 –1022.
Rivera, L. (2015). Pedigree: How Elite Students Get Elite Jobs. New Jersey: Princeton University Press.
Solimano, A. (2012). Chile and the Neoliberal Trap: The New Elites of the Super-Rich, Oligopolistic Markets, and Dual Production Structures. Cambridge UK: Cambridge University Press.
Stengers, I. (1993). L’invention des sciences modernes. Paris: La De´couverte.
Stenner, P., & Brown, S. D. (2009). Psychology without foundations: History, philosophy and psychosocial theory. Sage Publications Limited.
Swidler, A. (1986). Culture in Action: Symbols and Strategies. American Sociological Review, 51(2), 273–286.
Welch, M., Xu, Y., Bjarnason, T., Peete, T., O´Donnell, P., & Magro, P. (2005). But Everybody Does It…”: The Effects Of Perceptions, Moral Pressures, And Informal Sanctions On Tax
Cheating. Sociological Spectrum, 25(1), 21–52.
Willman, P. (2014). Understanding Management: The Social Sciences Foundations. Oxford UK: Oxford University Press.
Woodruffe, C. (1993). Assessment centres: identifying and developing competence. London: Institute of Personnel Management.
Woodruffe, C. (2000). Development and Assessment Centres:Identifying and Assessing Competence (3rd ed.). London: CIPD House.
Zibarras, L. D., & Woods, S. A. (2010). A survey of UK selection practices across different organization sizes and industry sectors. Journal of Occupational and Organizational Psychology, 83(2), 499–511. http://doi.org/10.1348/096317909X425203
Abolafia, M. (2001). Making Markets: Oportunism and Restraint on Wall Street. Cambridge, USA: Harvard University Press.
Adler, P. S., & Kwon, S. W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17–40.
Adorno, T., & Horkheimer, M. (1998). Dialéctica de la Ilustración. Fragmentos filosóficos. Madrid: Trotta.
Agamben, G. (2009). What is an apparatus? And other essays. Stanford CA: Stanford University Press.
Ashby, W. R. (1956). Variety, constraint and the law of requisite variety. In W. Buckley (Ed.), Modern systems research for the behavioral scientist. A sourcebook. (Second pri, pp. 129–136). Chicago: Aldine Publishing Company.
Ashley, L., Duberley, J., Sommerlad, H., & Scholarios, D. (2015). A Qualitative Evaluation of Non-Educational Barriers to the Elite Professions. London: Social Mobility and Child Poverty Commission.
Barber, A. (1998). Recruiting Employees: Individual and Organisational Perspectives. London: Sage.
Barnes, B. (1982). On the Extensions of Concepts and the Growth of Knowledge. The Sociological Review, 30(1), 23–45.
Beckert, J. (2002). Beyond the Market: The Social Foundations of Economic Efficiency. New Jersey USA: Princeton University Press.
Bourdieu, P. (1986). The Forms of Capital. In J. Richardson (Ed.), Handbook of Theory of Research for the Sociology of Education. Greenword Press.
Callon, M. (2010). Performativity, Misfires and Politics. Journal of Cultural Economy, 3(2), 163–169. http://doi.org/10.1080/17530350.2010.494119
Callon, M., & Muniesa, F. (2005). Peripheral Vision: Economic Markets as Calculative Collective Devices. Organization Studies, 26(8), 1229–1250.
Chia, R., & Holt, R. (2009). Strategy without design: The silent efficacy of indirect action. Cambridge UK: Cambridge University Press.
Collins, H. (1983). The Sociology of Scientific Knowledge: Studies of Contemporary Science. Annual Review of Sociology, 9, 265–285.
Collins, H. (2010). Tacit and Explicit Knowledge. Chicago: University of Chicago Press.
Court, E., & Espuny, J. T. (2010). Mercado de capitales. Pearson Educación.
Cunliffe, A. (2009). Very Short, Fairly Interesting & Cheap Books: A very short, fairly interesting and reasonably cheap book about management. London: SAGE Publications.
Day, J., & McDonald, S. (2010). Not so fast, my friend: Social capital and the race disparity in promotions among college football coaches. Sociological Spectrum, 30(2), 138–158.
Deleuze, G. (1992). What is a dispositif? In T. J. Armstrong & R. Machado (Eds.), Michel Foucault: Philosopher (pp. 159–168). London: Harvester Wheatsheaf.
Deleuze, G., & Guattari, P. (1987). Thousand plateaus: Capitalism and Schizophrenia (Vol. 2). University of Minnesota.
Epstein, G. (2005). Introduction. In G. Epstein (Ed.), Financialization and the World Economy (pp. 3–17). Cheltenham: Edward Elgar Publishing.
Falk, A., & Heckman, J. (2009). Lab Experiments Are a Major Source of Knowledge in the Social Sciences. Science, 326(5952), 535–538. Retrieved from citeulike-article-
id:5996736
Fligstein, N. (1996). Markets as politics: a political-cultural approach to market institutions. American Sociological Review, 61(4), 656–673.
Foucault, M. (1977). Discipline & punish. Random House Digital.
Foucault, M. (1980). Power/Knowledge. Selected Interviews and Other Writings 1972-1977. (C. Gordon, Ed.). New York: : Pantheon Books.
Foucault, M. (2008). The Birth of Biopolitics: Lectures at the Collège De France, 1978-79. Basingstoke: Palgrave Macmillan.
Fourcade, M. (2007). American Behavioral Scientist Theories of Markets and Theories of Society Theories of Society. http://doi.org/10.1177/0002764207299351
Gad, C., & Jensen, C. B. (2010). On the Consequences of Post-ANT. Science Technology Human Values, 35(1), 55–80.
Guillen, M. (2001). The Limits of Convergence: Globalization and Organizational change in Argentina, South Korea and Spain. New Jersey USA: Princeton University Press.
Hackett, E. J., Amsterdamska, O., Lynch, M., & Wajcman, J. (2008). The Handbook of Science and Technology Studies. The MIT Press.
Hall, S. (2012). Geographies of money and finance II: Financialization and financial subjects. Progress in Human Geography, 36(3), 403–411.
http://doi.org/10.1177/0309132510396749.
Haraway, D. (1988). Situated Knowledges: The Science Question in Feminism and the Privilege of Partial Perspective. Feminist Studies, 14(3), 575–599.
Hetherington, K., & Law, J. (2000). After networks. Environment and Planning D: Society and Space, 18(2), 127–132.
King, N., & Horrocks, C. (2010). Interviews in Qualitative Research. London, United Kingdom, London: SAGE Publications.
Klikauer, T. (2013). Managerialism: A Critique of an Ideology. London: Palgrave Macmillan.
Labrín, S., & Matus, J. (2015). Carlos Alberto Délano: “Penta es una máquina para dar trabajo.” La Tercera. Santiago. Retrieved from http://diario.latercera.com/2015/03/06/01/contenido/pais/31-184835-9-carlos-alberto-delano-penta-es-una-maquina-para-dar-trabajo.shtml
Lamont, M., & Fournier, M. (1992). Introduction. In M. Lamont & M. Fournier (Eds.), Cultivating Differences: Symbolic Boundaries and the Making of Inequality (pp. 1–18). Chicago: University of Chicago Press.
Latour, B. (1983). Give Me a Laboratory and I Will Raise the World. In K. Knorr-Cetina & M. Mulkay (Eds.), Science Observed: Perspectives on the Social Study of Science (pp.
141–170). London, UK: Beverly Hills, CA: Sage Publications.
Latour, B. (1996). On actor-network theory. A few clarifications plus more than a few complications. Soziale Welt, 47, 369–381.
Latour, B. (1999). Pandora’s Hope : Essays on the Reality of Science Studies. Boston: Harvard University Press.
Latour, B., & Woolgar, S. (1980). Laboratory Life: The Construction of Scientific Facts. Laboratory Life: The Construction of Scientific Facts. Princeton, NJ: Princeton University Press.
Lezaun, J., Muniesa, F., & Vikkelsø, S. (2013). Provocative Containment and the Drift of Social-Scientific Realism. Journal of Cultural Economy, 6(3), 278–293. http://doi.org/10.1080/17530350.2012.739972
Luhmann, N. (1998). Paradigm Lost: Sobre la reflexión ética de la Moral. In Complejidad y modernidad: De la unidad a la diferencia (pp. 197–214). Madrid: Editorial Trotta.
MacKenzie, D. (2006). An Engine, Not a Camera: How Financial Models Shape Markets. Cambridge, Mass: MIT.
MacKenzie, D. (2009). The Credit Crisis as a Problem in the Sociology of Knowledge.
Marres, N., & Lezaun, J. (2011). Materials and devices of the public: an introduction. Economy and Society, 40(4), 489–509.
Michel, A., & Wortham, S. (2009). Bullish on Uncertainty: How Organizational Cultures transform participants. Cambridge UK: Cambridge University Press.
Muniesa, F., Millo, Y., & Callon, M. (2007). An introduction to market devices. The Sociological Review, 55(s2), 1–12.
Popadiuk, S., Rivera, E., & Bataglia, W. (2014). Heterogeneity of Isomorphic Pressures: Intertwining the Resource-Based View and the Neoinstitutional Approach. Brazilian
Administration Review, 11(4), 456–475.
Portes, A. (1998). Social Capital: Its origins and applications in modern sociology. Annual Review of Sociology, 24, 1–24.
Raffnsoe, S., Gudmand-Hoyer, M., & Thaning, M. S. (2014). Foucault’s dispositive: The perspicacity of dispositive analytics in organizational research. Organization, 1–27. http://doi.org/10.1177/1350508414549885
Ramos, C. (2013). Conocimiento Científico-Social, gubernamentalidad y gestión de las empresas en Chile. In J. Ossandon & E. Tironi (Eds.), Adaptacion: La Empresa Chilena despues de Friedman (p. 167). Santiago de Chile: Ediciones UDP.
Rivera, L. (2012). Hiring as Cultural Matching: The Case of Elite Professional Service Firms. American Sociologial Review, 77(6), 999 –1022.
Rivera, L. (2015). Pedigree: How Elite Students Get Elite Jobs. New Jersey: Princeton University Press.
Solimano, A. (2012). Chile and the Neoliberal Trap: The New Elites of the Super-Rich, Oligopolistic Markets, and Dual Production Structures. Cambridge UK: Cambridge University Press.
Stengers, I. (1993). L’invention des sciences modernes. Paris: La De´couverte.
Stenner, P., & Brown, S. D. (2009). Psychology without foundations: History, philosophy and psychosocial theory. Sage Publications Limited.
Swidler, A. (1986). Culture in Action: Symbols and Strategies. American Sociological Review, 51(2), 273–286.
Welch, M., Xu, Y., Bjarnason, T., Peete, T., O´Donnell, P., & Magro, P. (2005). But Everybody Does It…”: The Effects Of Perceptions, Moral Pressures, And Informal Sanctions On Tax
Cheating. Sociological Spectrum, 25(1), 21–52.
Willman, P. (2014). Understanding Management: The Social Sciences Foundations. Oxford UK: Oxford University Press.
Woodruffe, C. (1993). Assessment centres: identifying and developing competence. London: Institute of Personnel Management.
Woodruffe, C. (2000). Development and Assessment Centres:Identifying and Assessing Competence (3rd ed.). London: CIPD House.
Zibarras, L. D., & Woods, S. A. (2010). A survey of UK selection practices across different organization sizes and industry sectors. Journal of Occupational and Organizational Psychology, 83(2), 499–511. http://doi.org/10.1348/096317909X425203
Cómo citar
Espinosa Cristia, J. F., & Hernández Aracena, J. (2018). Recruitment and Selection Devices in Financial Services Companies: Exploring the case of Chilean Banking. Cuadernos De Administración, 30(54), 125–154. https://doi.org/10.11144/Javeriana.cao30-54.rsdf
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